Ways to Payment
Attention
We have identified that some companies are using the name and visual identity of Pormade Portas without authorization to conduct sales not affiliated with our company.
We reinforce the warning not to make any purchase or payment outside the official channels of PORMADE. No employee, director, or representative of PORMADE is authorized to receive or process payments. In other words, any and all purchase requests must be made directly and exclusively with the company PORMADE.
https://www.pormade.com.br/
https://www.pormadeonline.com.br/
https://blog.pormade.com.br/
https://galeriadearquitetos.pormade.com.br/
https://www.mestresdainstalacaopormade.com.br/
https://lgpd.pormade.com.br/
https://divulgadores.pormade.com.br/
How to report?
Fraud reports or suspected fraud should be sent to Pormade by email at sac@pormade.com.br. To ensure we can handle your request appropriately, it is necessary to provide as much information about the case as possible.
Payment Methods
Credit cards
We accept Visa, MasterCard, American Express, Diners, Hipercard, and Elo cards.
We offer installment payments in up to 6 interest-free installments or according to the promotion in effect on the purchase date.
Important: Every credit card has a purchase limit established by the card issuer. This limit considers the total value of purchases, not just the installment amounts. Some orders may be declined for exceeding this limit, and Pormade is not responsible for the non-approval of such orders.
Please ensure that all card details are filled out correctly. If any information is incorrect, the product shipment timeline may be extended as the incorrect information will need to be corrected before approving the payment/order.
For your security, your card numbers are not stored with us; they are encrypted during the order approval process. Once the card issuer confirms the payment, these details are deleted from our systems.
Bank Slip
If our customer does not have a credit card, we offer the option of payment via bank slip, valid only for one-time purchases. When selecting the bank slip payment option, the slip will be generated on the page for the customer to print and pay at any bank or via Internet Banking. The bank slip is valid for two days after the order date. If not paid by the due date, the order will be automatically canceled. After the bank slip payment is completed, we will be notified of the payment confirmation within 48 hours, and from that point, we will release the order for shipment. If the bank slip is paid via check, the customer must add 4 (four) additional business days for payment confirmation and order release, as banks take longer to verify the payment clearance. For payments via Internet Banking, we ask the customer to ensure that the debit date is the current date, as some banks schedule the bank slip payment for the final due date.
Important: Sending the payment receipt will not speed up the order release process. Only the payment confirmation sent directly by the bank will be valid. Thus, the customer does not need to send any documentation to Pormade. However, it is also important for the customer to keep the payment receipt for any future proof of payment if necessary.
pix
When choosing the payment option via PIX, our CNPJ key will be provided for the customer to pay through Internet Banking. The order will be valid for up to 3 business days. If the payment is not made, the order will be automatically canceled. After making the payment, we kindly ask the customer to send us the payment receipt to expedite the release process. However, we have a deadline of up to 2 business days to approve the payment. For payments made through Internet Banking, we ask the customer to ensure the debit date is the current date, as some banks schedule the PIX payment for a selected date.Attention
We request payments only to accounts associated with the company's CNPJs through official sales channels such as physical stores, telesales, or e-commerce.
Negotiations involving payments to third-party accounts, such as the Consultant or beneficiary themselves, are not a practice adopted by us and are outside our conduct. In case of doubts, please consult our official channels or contact us at 0800 642 3521 or sac@pormade.com.br.
Note: We reserve the right to make changes, additions, or exclusions to product lines without prior notice. The prices of our products are subject to change without prior notice.