Shipping and Delivery

To find out the delivery time and cost, enter your ZIP code on your shopping cart page. The maximum delivery time is generated based on the destination ZIP code and is counted in BUSINESS DAYS. This period begins from the confirmation of payment by the financial agent (card administrator or bank).

The delivery time starts counting from the confirmation of payment for the order, adding 1 (one) business day if the payment confirmation was made after 12 PM. This period is counted in business days, so Saturdays, Sundays, and holidays are not included.

Deliveries to apartments will only be made if there is a service elevator in the building that can accommodate the product.

Our deliveries are carried out by third-party transportation from Monday to Friday, from 8 AM to 6 PM. Up to two delivery attempts will be made at the address provided during order checkout, provided the address is correct. It is not possible to change this address, only to add additional details such as a landmark, block, apartment, etc.

As soon as your order is dispatched, you will receive a notification via email.

Deliveries occur from Monday to Friday, from 8 AM to 6 PM (except on holidays).

IMPORTANT: Refuse the delivery if there is any nonconformity with the product and inform us immediately through our customer service channels.

The installation of our products is entirely the customer's responsibility.

IMPORTANT: The carriers are third parties. Pormade only provides options, and the customer can choose another carrier not on the list, at their own expense, to pick up the product(s) at our Distribution Center in União da Vitória - PR. We are not responsible for damages caused by carriers to furniture, utensils, electronic equipment, etc.

Pormade does not transport items via stairs, doors, windows, or other accesses that may result in product damage. We do not perform product assembly, disassembly, or hoisting outside the building.

The shipping cost is calculated based on the delivery region, weight, dimensions, the value of the purchased products, and other transportation fees. 100% of the shipping cost is allocated to ensuring the product arrives at the delivery location with care and safety. We do not make any profit from this amount.

About Receiving

To receive the product(s), it is essential that an authorized person is present at the location to accept the item(s), as it is necessary to verify at the time of delivery if the merchandise is as requested. Only if the product is in perfect condition should you sign the receipt and complete the acceptance.

If the product shows any discrepancies in packaging conditions, damage, or does not match the purchased item, refuse the delivery, noting the details of the discrepancy/damage on the back of the CTE/DACTE (Electronic Transport Document), and immediately contact our Customer Service Center.

Products with damages potentially caused during transportation, not classified as manufacturing defects, without the annotation on the back of the CTE/DACTE (Electronic Transport Document), are not covered by the Limited Warranty.

When choosing your product, check the dimensions and configurations. The Porta Pronta kit and Sliding Door kit are non-exchangeable as they are personalized items. Verify all details before completing your order. Use our communication channels: 0800 642 3521, sac@pormadeonline.com.br, or our online chat to clarify any doubts.

Ensure that the dimensions are suitable for the elevator(s) and corridor(s) at the delivery location, as it is the customer’s responsibility, when choosing the product, to verify the technical specifications to ensure the product does not exceed the access dimensions, complicating or preventing delivery. In locations with only stairs, as per union and carrier rules, the products will be left in the hall/ground floor.

If the delivery is made to third parties, such as relatives or doormen, it is the customer’s responsibility to instruct the person in charge to check the packaging and product conditions. In case of disagreement, refuse the receipt, noting the reason on the Delivery Term or on the back of the CTe/DACTE, and immediately contact our Customer Service Center.

In case of absence, the carrier will make one (1) additional delivery attempt, which may incur a charge of 50% of the original shipping cost, according to the carrier's operating policy. If delivery still cannot be completed, the merchandise will be returned to the Distribution Center. For a third attempt or reshipment from our Distribution Center, the original shipping cost will apply, based on the carrier's charges for the region. To arrange a new delivery attempt, it is necessary to confirm the address and provide valid contact information. The timeframe for reshipping the product will be communicated later via email.

Important Note: We reserve the right to make changes, additions, or exclusions to product lines without prior notice. The prices of our products are subject to change without prior notice.